Refund policy

V&Co. Beauty Return Policy

At V&Co. Beauty, we want you to love every product you purchase from us. If you're not completely satisfied, we are here to help! Please review our return policy below:

1. Eligibility for Returns

• Returns are accepted within 30 days of the purchase date.
• For hygiene reasons, all beauty and skincare products that have been opened or used are non-returnable.
• If you received a damaged or defective item, please contact us within 30 days of receiving your order for a replacement or full refund. Please provide photos of the damaged or defective item(s) when reaching out to our customer service team.

2. How to Return an Item

• Contact our customer service team at returns@vandcobeauty.com with your order number and the item(s) you wish to return.
• Our team will guide you through the return process and provide a return authorization and instructions for sending back the product.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item arrives damaged or defective.
• We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

4. Refunds

• Once we receive your returned item and confirm it meets our return criteria, a refund will be processed to your original payment method.
• Refunds typically take up to 14 business days to appear in your account, depending on your payment provider.

5. Exchanges

• If you wish to exchange an item, you can return the unwanted item and place a new order for the item you would like.
• Customers are responsible for return shipping
• Returns and exchanges are only authorized through vandcobeauty.com